BetPhoenix Privacy Policy

At BetPhoenix, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when you access BetPhoenix.ag, create an account, place bets, or contact our support team. By using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and reach out to us at wecare@betphoenix.ag if you have any questions.

Who We Are

We are operated by International Radical Investment Ltd., the legal entity responsible for running BetPhoenix Casino and all associated services, including our sportsbook, racebook, live casino, and virtual casino offerings. Our platform has been active since 2006, and we hold a valid license issued by the Anjouan Gaming Commission (License No. ALSI-202509042-FI1), granted by the Government of the Autonomous Island of Anjouan, Union of the Comoros. As the operator of BetPhoenix online casino, we are legally responsible for how your data is handled.

Information We Collect

When you register, deposit funds, or interact with our BetPhoenix platform, we may collect the following categories of personal information:

• Full legal name, date of birth, and residential address
• Email address, phone number, and contact preferences
• Government-issued photo ID and proof of address (utility bills) for identity verification
• Payment details including transaction records, deposit and withdrawal history in USD
• Credit or debit card information (Visa), including signed authorization forms and card copies where required
• Gaming activity data — bets placed, games accessed, bonus codes used (such as WB175, RVC300, or REFER75)
• Device information, browser type, IP address, and session logs
• Communications with our customer service team via phone, live chat, or email

We at BetPhoenix collect this information for legitimate business purposes including account management, fraud prevention, regulatory compliance, and improving your overall experience on our site.

How We Use Your Information

Our Bet Phoenix platform uses the personal data we collect for the following purposes:

• To verify your identity and comply with our licensing obligations under Anjouan law
• To process deposits and withdrawals via supported methods including Bitcoin, USDT, Cash App, KriPay, ZPay, P2P transfers, and checks
• To manage your account and administer our VIP Club program
• To apply bonuses and promotional offers, including our welcome bonus and any active promo code you submit
• To provide multilingual customer support by phone (English, Vietnamese, Chinese), live chat, and email
• To detect and prevent fraud, money laundering, or prohibited activity
• To send you relevant promotional communications where you have given consent
• To maintain transaction and wagering records for a minimum of 90 days as required

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, in operating BetPhoenix Casino, we may share your information with trusted partners who assist us in delivering our services:

• Game providers such as KA Gaming, BGaming, Betsoft, Mancala, Rebel Live Casino, and Jade's Fortune
• Payment processors and financial institutions handling your USD transactions
• Identity verification and fraud prevention services
• Regulatory authorities, law enforcement, or legal bodies where we are required to disclose information by applicable law
• Our affiliate partners, only with the minimum data necessary for accurate tracking and reporting

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable privacy standards.

Cookies and Tracking Technologies

Our BetPhoenix website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. These include:

• Essential cookies: Required for core functions such as account login and session management
• Functional cookies: Used to remember your language preferences and display settings
• Analytics cookies: Help us understand how visitors interact with our platform so we can improve it
• Marketing cookies: Used to deliver relevant promotional content where applicable

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our site, including BetPhoenix login and account management tools.

Data Security

We take the security of your personal information seriously. At BetPhoenix, we implement industry-standard technical and organizational safeguards to protect your data from unauthorized access, disclosure, or loss. These include encrypted data transmission (SSL), secure storage systems, and restricted access protocols for our internal teams. While no system is entirely immune to risk, we continually review and update our security practices to minimize potential vulnerabilities.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations. Wagering records and transaction data are maintained for a minimum of 90 days. Where we are required by law to keep records for longer periods, we will do so accordingly. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where it is no longer necessary for the purposes for which it was collected
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our compliance team at phoenixverify@betphoenix.ag. We will respond to verified requests within a reasonable timeframe. Please note that some requests may be limited where we have a legal obligation to retain certain data.

Responsible Gaming and Data Use

We use account activity data to support responsible gaming practices on our Bet Phoenix platform. This includes monitoring betting patterns that may indicate problem gambling behavior. We are committed to player well-being and may use data we hold about you to enforce self-exclusion requests, deposit limits, or other protective measures you have requested.

Minors

Our services are strictly intended for adults aged 18 years and older (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a person under the minimum age has registered with our BetPhoenix Casino, we will immediately close the account and delete all associated data.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting the revised policy on our website. Continued use of our services following any update constitutes your acceptance of the revised terms. We encourage you to check this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• General Support: wecare@betphoenix.ag
• Compliance Enquiries: phoenixverify@betphoenix.ag
• Phone (English): 1-877-717-7747 or 1-888-889-4368
• Phone (Vietnamese): 1-888-378-0888 or 1-888-889-4219
• Phone (Chinese): 1-888-238-8198 or 1-888-889-4312
• Live Chat: Available 7 days a week, 7am–7pm PST

We are here to help and take all privacy-related concerns seriously. Thank you for trusting BetPhoenix with your information — we remain dedicated to handling it with the care and transparency you deserve.