BetPhoenix Cookie Policy

At BetPhoenix, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them on our platform at betphoenix.ag, and the choices you have regarding their use. By continuing to use our site — whether to access your BetPhoenix login, explore our sportsbook, or browse our casino games — you consent to our use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow us to recognise your browser or device and remember certain information about your visit. At BetPhoenix, we use cookies to ensure our online casino platform functions correctly, to personalise your experience, and to help us understand how our users interact with our services.

Cookies are not harmful programs — they cannot execute code or deliver viruses. They simply store small pieces of data that help us deliver a better, faster, and more secure experience every time you visit our BetPhoenix online casino.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be switched off. Without them, services such as your BetPhoenix site login, account authentication, and secure transaction processing would not function properly. We rely on these cookies to:

• Maintain your session when you complete your BetPhoenix login mobile process
• Keep your account secure and prevent fraudulent activity
• Process deposits and withdrawals across our supported payment methods
• Remember your preferences during an active browsing session

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use our BetPhoenix casino platform. This data helps us identify which pages are most popular, detect errors, and improve the overall user experience. These cookies do not collect personally identifiable information — all data is aggregated and anonymous. We use this insight to refine everything from our sportsbook navigation to our live casino lobby.

Functionality Cookies

Functionality cookies allow our BetPhoenix casino online platform to remember choices you make, such as your preferred language, currency display preferences, and region settings. Since we operate in multiple languages — including English, Spanish, Vietnamese, Chinese, Portuguese, Japanese, and German — these cookies ensure you see the correct localised version of our site each time you return.

Targeting and Advertising Cookies

We may use targeting cookies to deliver relevant promotional content, including information about our BetPhoenix welcome bonus, promo codes, and seasonal offers. These cookies track your browsing activity across our site and may be used to show you personalised content. They also help us measure the effectiveness of our marketing campaigns. We do not sell your personal data to third parties.

Third-Party Cookies

In addition to our own cookies, we may allow trusted third-party service providers to place cookies on your device when you use our platform. These third parties include analytics providers, game software studios such as KA Gaming, BGaming, Betsoft, and Mancala, as well as our live dealer partner Rebel Live Casino. These providers may set their own cookies in connection with the services they deliver on our behalf.

We at BetPhoenix do not control the operation of third-party cookies. We encourage you to review the privacy and cookie policies of any third-party services you interact with through our platform. We take care to work only with reputable providers who meet appropriate data protection standards.

How Long Do Cookies Last?

Cookies we use fall into two categories based on their duration:

• Session cookies — these are temporary and are deleted automatically when you close your browser. They are used to maintain your login state during a single visit to our BetPhoenix casino.
• Persistent cookies — these remain on your device for a set period, or until you delete them manually. We use persistent cookies to remember your preferences and to recognise returning users when they come back to our site.

Managing and Controlling Cookies

Our BetPhoenix platform gives you a degree of control over which cookies are placed on your device. You may adjust your cookie preferences through our consent management tool displayed when you first visit our site. In addition, most web browsers allow you to manage cookies through their built-in settings. You can typically:

• View the cookies currently stored on your device
• Delete all or selected cookies at any time
• Block third-party cookies entirely
• Set your browser to notify you before a cookie is placed
• Enable private or incognito browsing mode to limit cookie storage

Please note that if you choose to disable certain cookies — particularly strictly necessary ones — some features of our site may not work as intended. For example, disabling session cookies may prevent you from completing the BetPhoenix login process or accessing your account details.

Cookies and Your BetPhoenix Account

When you register and log in to our BetPhoenix casino account, we use cookies to maintain the security of your session and to ensure your personal and financial data remains protected. Our platform is operated by INTERNATIONAL RADICAL INVESTMENT LTD. and is licensed under the Anjouan Gaming Commission, License No. ALSI-202509042-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of the Comoros. We are committed to maintaining the highest standards of data security in line with our licensing obligations.

Cookies also play a role in our bonus and promotions system. When you apply a BetPhoenix bonus code or claim a BetPhoenix promo code during a session, cookies help ensure the correct offer is applied to your account. Similarly, our system uses session data to track wagering activity and bonus eligibility.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. Currently, there is no universally accepted standard for responding to DNT signals. We at BetPhoenix will continue to monitor developments in this area and update our practices accordingly.

Changes to This Cookie Policy

We reserve the right to update this Cookie Policy at any time. When we make changes, we will revise the notice on this page and, where appropriate, notify you via email or a prominent message on our site. We encourage you to review this page periodically to stay informed about how we use cookies. Your continued use of our BetPhoenix casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please do not hesitate to get in touch with our support team. We are available through multiple channels:

• Email: wecare@betphoenix.ag
• Live Chat: available 7 days a week, 7am–7pm PST
• Phone (English): 1-877-717-7747 or 1-888-889-4368
• Compliance inquiries: phoenixverify@betphoenix.ag

We are here to help and will respond to all cookie-related queries as promptly as possible. Our goal at BetPhoenix is to ensure that your experience on our platform remains transparent, secure, and enjoyable at every step.